• Pilot Application


Claims And Complaints Specialist

Qualifications

We are looking for  Claims And Complaints Specialist and strong team member who will  work in Antalya - SunExpress Headquarters.


Qualifications:

  • Minimum Bachelor's degree
  • Minimum 5 years of experience with Claims & Complaints industry related work
  • Technical knowledge as well as excellent knowledge of SunExpress products
  • Excellent knowledge of PSS, Netline, CAC softwares
  • Excellent command of German written and spoken; native according to country; good command of English written and spoken
  • Ability to use computer, e.g. MS Office Applications

Job Description

Responsibilities:

  • Coordinating and participating in CAC tender processes.
  • Managing and successfully completing new projects given to him/her
  • Approving processed responses to customer feedback by the service provider with an eye to ensuring fast processing within the Service Level Agreement
  • Ensuring optimum customer service and supporting the service provider in resolving customer's issues and inquiries
  • Control of invoices to do with the department in line with contractual agreements
  • Supervising quality control of the service providers in line with contractual KPIs